30-Day Guarantee (United States)
The only way to fully experience the performance of our product is to try them at your home/ office. With our 30-day guarantee, you can order our products, work with it and if you don't love it, we will take it back and give you the full refund.
Within the first 30 days from the actual delivered date at your address, you are eligible to return our product if you don’t like it for any reason. We will refund you the full amount you paid for your order. You must return the product in its original packaging. So please do not discard the original boxes and packaging materials if you believe you will be using the 30-day guarantee. If you do not have the original box and packing material, we will still accept a return within the normal time frame, but must assess a 15% restocking fee.
Products must be returned within the 30-day guarantee period, and must be in like-new condition. Returns cannot be accepted after 30 days.
Ergo Impact, LLC Limited Lifetime Warranty (2019)
Warranty for: LeanRite Elite
Ergo Impact offers a limited lifetime warranty to customers who register their products in our product database.
The warranty is limited and covers only manufacturing defects and does not cover misuse, normal wear and tear and defects caused by exposure to sunlight.
Registration gives the right to the following warranty:
Warranty Information by Product:
|LeanRite ™||Lifetime Warranty with the Following Exemptions:|
|3 Year Warranty: Seat Cushion, Piston, Foot-Mat|
This requires a successfully completed registration of the product in our Extended Warranty database, and that the original warranty confirmation is submitted together with the original receipt as proof of purchase from the retail operations of Ergo Impact or from an official re-seller. Once registration is completed, proof of warranty will be sent to you via email.
Ergo Impact Claims and Extended Warranty – Terms and Conditions
Ergo Impact will handle all claims to its products according to current consumer laws, which can vary from country to country. Basically, Ergo Impact does not offer additional rights over and above the current customer laws.
Ergo Impact – Chicago, offers a warranty to customers who register their products in our Warranty Database. This can be done by accessing our web site http://www.ergoimpact.com/warranty. Once registered, a proof of warranty will be issued and sent by email. Registration gives the right to the following warranty:
Ergo Impact LLC warrants that Ergo Impact™ brand products are free from defects in materials and workmanship for the life of the product, except as set forth below.
This warranty is valid from the date of delivery and covers the original purchaser only. This warranty is not transferable. Products purchased from non-authorized dealers or resold via 3rd party transactions may not be warranted.
For the warranty to be valid, you must:
Have your original proof of purchase (e.g. receipt or purchase order)
Have purchased your product from Ergo Impact or one of our trusted partners
Additionally, there are few cases in which the warranty does not apply:
Normal wear and tear
Abuse, misuse, or accident (such as wearing high heels which may puncture the mat).
Damage due to improper installation
-The substitution of any unauthorized non-Ergo Impact components for use in the place of Ergo Impact components
Damage caused by a carrier or due to transport
Any damage due to service, maintenance, modifications or tampering by anyone other than an authorized Ergo Impact representative
If your product fails under warranted ordinary use, we will make it right in one of 3 ways at our option:
Repairing the affected component or product at no charge
Replace the affected component or product at no charge
Refund the purchase price for the product (if replacement or repair isn’t a viable option)
Need to make a warranty claim? Contact us directly either by email at firstname.lastname@example.org or by phone, 872-221-0420, Monday through Friday, 9am to 5pm CST.